Supra Sewing Online, LLC — a Florida limited liability company Last updated: April 11, 2026 Effective: [EFFECTIVE DATE]
1. Agreement to Terms
These Terms of Service ("Terms") are a legally binding contract between you ("you", "Customer") and Supra Sewing Online, LLC, a Florida limited liability company with its principal place of business at 7630 NW 25th St, Unit 4, Miami, FL 33122 ("Supra Sewing", "we", "us", "our"), governing your access to and use of https://suprasewing.com (the "Site") and any products, services, features, or content (collectively, the "Service").
By accessing, browsing, registering, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Refund Policy, all of which are incorporated into these Terms by reference. If you do not agree to any part of these Terms, you must not use the Service.
2. Eligibility
You must be at least eighteen (18) years old and have legal capacity to enter into a contract. By using the Service, you represent that (a) you meet these requirements; (b) all information you provide is truthful; and (c) you are not barred from using the Service under applicable U.S. law. The Service is intended for use in the United States only.
3. Commercial (B2B) vs Consumer (B2C) Customers
Supra Sewing sells both to businesses and individual consumers.
- If you are purchasing primarily for resale, manufacturing, commercial production, or other business use, you are a "Commercial Customer" and the Uniform Commercial Code ("UCC") governs the transaction. You expressly waive any consumer-protection remedies that would otherwise be available and accept the liability caps, warranty disclaimers, and remedy limitations in these Terms to the fullest extent permitted by the UCC (including §§ 2-316, 2-719).
- If you are purchasing primarily for personal, family, or household use, you are a "Consumer" and retain any non-waivable statutory rights available to you under applicable federal and state consumer-protection laws. Nothing in these Terms limits such non-waivable rights.
By placing an order you represent in good faith which category applies. If ambiguous, we will treat businesses as Commercial Customers for contractual purposes.
4. Account Registration
You may need an account to purchase certain products. You agree to (a) provide accurate, current, and complete information; (b) keep your credentials confidential; (c) be responsible for all activity under your account; and (d) notify us immediately of unauthorized access at contact@suprasewing.com. We may suspend or terminate accounts for any violation.
5. Products, Pricing, and Availability
Product Descriptions. We strive for accuracy but do not warrant that descriptions, photographs, specifications, colors, compatibility claims, or other content are error-free, complete, or current. Machine specifications are provided by the manufacturer and are subject to change without notice. Monitor color reproduction may vary.
Pricing. All prices are in U.S. Dollars and exclude taxes, shipping, insurance, and optional services. We reserve the right to (a) correct pricing errors at any time, including after order placement; (b) cancel any order that contains a pricing error; (c) refuse or limit orders; (d) change prices without notice.
Availability. Product availability is not guaranteed. Industrial machines are often manufactured to order or subject to factory lead times.
Order Acceptance. Your order is an offer to purchase. No contract is formed until we ship the product or issue a shipping confirmation. We may decline any order at our sole discretion, including for suspected fraud, ineligibility, or stock issues.
Minimum Advertised Pricing (MAP). Certain manufacturer brands require Supra Sewing to honor MAP terms. Listed prices may reflect MAP obligations and may differ from manufacturer-suggested retail.
6. Payment
You represent that any payment method is valid and that you are authorized to use it. You authorize us and our payment processors to charge the full amount including tax and shipping. Payments are processed via PCI-compliant processors — we do not store full card numbers. If payment is declined or reversed, we may cancel or suspend the order.
7. Shipping, Risk of Loss, and FTC Mail Order Rule Compliance
Shipping terms are governed by our Shipping Policy, which is incorporated by reference. Title and risk of loss pass to you upon delivery to the carrier (FOB Origin, UCC § 2-509). Once a product is in the carrier's possession, the Customer bears the risk of loss, damage in transit, and delay.
Consistent with the FTC Mail Order Rule (16 C.F.R. § 435), we will ship within the time promised at the time of order or, if no time is promised, within thirty (30) days of receiving a properly completed order. If we cannot meet that time, we will notify you of the delay and offer the option to consent to the delay or cancel for a full refund.
8. Returns, Refunds, and Cancellations
Governed by our Refund Policy, incorporated by reference. Note in particular:
- 14-day return window from date of delivery
- 20% restocking fee on non-defective returns (disclosed here and at checkout)
- Return shipping paid by Customer unless return is due to our error
- Manufacturer warranties apply post-return-window (Section 10)
9. Technical Support (Courtesy Only — NOT a Warranty)
We may, as a courtesy and at no additional charge, provide informal product support via phone, email, or messaging to help Customers set up and operate their equipment. This courtesy support is NOT a service contract, NOT a warranty, NOT installation service, and creates no binding obligation or remedy on our part. Availability, response time, and scope of courtesy support are at our sole discretion and may be modified or withdrawn at any time without notice. Any claim based on courtesy support is limited by Section 13.
Industrial machines ship pre-assembled on pallets and are intended to be operated by trained personnel familiar with industrial sewing equipment.
10. Manufacturer Warranties and Gray Market Disclosure
Authorized Dealer Products. Supra Sewing is a direct authorized dealer or distributor of the following brands (subject to change): Speedway, Jack, Siruba, Singer, PFAFF, Durkopp Adler, Kansai Special, and Consew. For products from these brands, the manufacturer's standard written warranty applies in addition to the Supra Sewing Store Warranty described below. Warranty claims should be submitted to Supra Sewing within the return window (Section 8); after the return window, warranty claims are directed to the manufacturer per the manufacturer's terms. We will assist with warranty claim routing as a courtesy.
Supra Sewing Store Warranty. In addition to any applicable manufacturer warranty, Supra Sewing provides the following store-backed warranty on all products sold, covering manufacturer defects only:
| Coverage | Warranty Period | Speedway Brand |
|---|---|---|
| Mechanical defects (machine body, frame, mechanical components) | 90 days from delivery | 90 days from delivery |
| Electrical and electronic defects (motors, servo drives, control boxes, wiring, circuit boards) | 12 months from delivery | 18 months from delivery |
This store warranty is at Supra Sewing's sole option of repair, replacement, or refund of the purchase price paid, up to the amount paid for the product. THIS IS THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY for defects discovered after the 14-day return window (Section 8). No other warranty, express or implied, applies beyond this store-backed warranty, any applicable manufacturer warranty, and the disclaimers in Section 13.
Other Brands and Third-Party Sourced Products. We may occasionally sell products from brands not listed above, which may be sourced through secondary distribution channels. While we stand behind every product we sell, the manufacturer's warranty may not be directly transferable through our channel for these brands. For such products, only the Supra Sewing Store Warranty above applies.
10A. Product Manuals — Manufacturer Responsibility
Operation manuals, safety documentation, parts lists, wiring diagrams, and other technical literature accompanying any product are documents authored, published, and controlled by the manufacturer, not by Supra Sewing. Supra Sewing acts as an authorized dealer, distributor, or reseller and makes commercially reasonable best-effort to include the manuals supplied by the manufacturer with each shipment, but does not warrant the completeness, accuracy, currency, translation quality, or fitness of any manufacturer-supplied documentation.
If a manual is not included with your shipment, is illegible, is in a language you do not read, or is otherwise inadequate, you must (a) contact the manufacturer directly through the channels listed on the manufacturer's website, or (b) contact Supra Sewing at contact@suprasewing.com and we will, as a courtesy, attempt to route your request to the manufacturer and forward any documentation that the manufacturer makes available to us. Supra Sewing's courtesy assistance under this Section is not a service contract, not a warranty, and creates no remedy; it is subject to Section 9 and Section 13.
The absence, delay, or inadequacy of a manual does NOT suspend, waive, or excuse the operator's independent obligation to obtain adequate training, instruction, and supervision before operating any industrial machine. Industrial sewing, cutting, and finishing equipment must never be operated by an untrained person regardless of whether a manual is on hand. By purchasing a product, you affirm that you will obtain such training and will not operate the equipment until properly trained, and you agree that any claim arising from a missing or inadequate manual is governed by Sections 11, 13, 14, and 15.
Savings clause. Nothing in this Section 10A is intended to exempt Supra Sewing from liability for its own negligence, gross negligence, willful misconduct, or violation of law, nor to disclaim any non-waivable right of a Consumer under applicable federal or state law (including, where applicable, California Civil Code § 1668 and the Song-Beverly Consumer Warranty Act, Cal. Civ. Code §§ 1790 et seq.). Section 10A allocates responsibility for the authorship and adequacy of manufacturer documentation between Supra Sewing and the manufacturer; it does not waive Supra Sewing's independent duties under product-safety law to the extent those duties are non-waivable.
11. Assumption of Risk — Industrial and Domestic Sewing Equipment
INDUSTRIAL AND DOMESTIC SEWING EQUIPMENT INVOLVES INHERENT RISKS OF PERSONAL INJURY AND PROPERTY DAMAGE. Risks include, without limitation: needle puncture; finger, hand, hair, or clothing entanglement in moving parts; burns from hot motors or heated components; cuts from blades, knives, or sharp metal; electric shock from power components; repetitive-motion or ergonomic injuries; hearing damage from prolonged machine operation; and injury from dropped, lifted, or mishandled heavy machines (many of which weigh 50–200 lb or more).
By purchasing and using any product from Supra Sewing, you acknowledge and assume all such risks. You agree that:
(a) You have or will obtain adequate training before operating industrial sewing equipment; (b) You will read and follow all manufacturer instructions, operation manuals, and safety warnings; (c) You will use personal protective equipment (eye protection, pulled-back hair, fitted clothing) as appropriate; (d) You will not allow minors, untrained persons, or impaired persons to operate the equipment; (e) You will maintain the equipment per manufacturer recommendations; (f) You assume all risk of injury or damage arising from use, misuse, improper installation, unauthorized modification, or operation outside of the manufacturer's rated specifications; (g) You will not hold Supra Sewing liable for injury or damage arising from any of the above, to the fullest extent permitted by law; (h) You confirm that, at the time of purchase, you are a trained professional operator or will operate this equipment under the direct supervision of a trained professional, and that you will obtain any additional training required for the specific hazards listed in Section 11.1 below before first use.
Supra Sewing is not responsible for injuries caused by operator error, inadequate training, unsafe workplace conditions, equipment modifications, or failure to follow manufacturer instructions.
11.1 Hazard-Specific Acknowledgments
Different product categories sold by Supra Sewing present different hazards. By purchasing any product in the categories below, you acknowledge the hazard and accept the corresponding operator obligations to the fullest extent permitted by law:
(a) Needles, hooks, loopers, and fast-moving parts — applies to all industrial and domestic sewing machines, lockstitch, walking-foot, post-bed, cylinder-bed, overlock, coverstitch, button-hole, bartack, and embroidery machines. Hazards include needle puncture; finger, hand, hair, or clothing entanglement; eye injury from broken needle fragments; and repetitive-motion injury. You agree to operate with hair tied back, fitted clothing, appropriate eye protection, and to disengage power before threading, oiling, or clearing jams.
(b) Blades, knives, and sharp edges — applies to skivers, leather and fabric cutters, band knives, round-knife cutters, straight-knife cutters, overlock trim blades, scissor-style trim mechanisms, industrial scissors, rotary cutters, and hand tools with cutting edges. The risk of cut, laceration, amputation, or puncture is inherent and cannot be eliminated by design. You agree to use cut-resistant gloves and eye protection, to keep guards in place, to disconnect power before blade changes, and to follow lock-out / tag-out procedures.
(c) Electrical components — applies to clutch motors, servo motors, control boxes, foot controllers, wiring harnesses, and any product with a primary or secondary electrical circuit. Risks include electric shock, arc flash, burns, and fire. You agree that installation, voltage conversion (110V/220V), grounding, and wiring will be performed by, or under the supervision of, a qualified electrician in accordance with the National Electrical Code and any applicable state and local codes, and that the equipment will be connected to a properly grounded and protected circuit.
(d) Heavy equipment handling — applies to all machines and assemblies weighing fifty (50) pounds or more, including most industrial sewing heads, table-mounted machines, pallet-shipped equipment, and crated freight (which routinely weigh 50–400 lb). Risks include lifting injury, crushing injury, dropping, tipping, and pallet/forklift hazards. You agree to use mechanical lifting aids, qualified personnel, and appropriate receiving infrastructure (loading dock, liftgate, forklift, or pallet jack as applicable) and to inspect crating before opening.
(e) Per-product operator acknowledgment — for each hazard category that applies to a product you purchase, you affirm that you are a trained operator for that specific hazard or that the equipment will be operated only under the supervision of one. The acknowledgments in this Section 11.1 are in addition to, and not in substitution of, the general acknowledgments in Section 11(a)–(h).
12. Prohibited Uses
You may not use the Service:
(a) for any unlawful purpose;
(b) to violate any law, regulation, export control, or sanction;
(c) to infringe intellectual property rights;
(d) to harass, threaten, defame, or discriminate;
(e) to submit false or misleading information;
(f) to upload viruses or malicious code;
(g) to scrape, crawl, or collect data by automated means;
(h) to resell products in violation of manufacturer dealer agreements or MAP;
(i) to bypass any security feature;
(j) to circumvent the CA §1632 Spanish-language provisions available on the /es/ version of the Site.
13. DISCLAIMER OF WARRANTIES
THE SERVICE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPRA SEWING EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SUPRA SEWING DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
EXCEPT FOR THE LIMITED STORE-BACKED WARRANTY IN SECTION 10 (NON-AUTHORIZED CHANNEL PRODUCTS) AND ANY APPLICABLE MANUFACTURER WARRANTY, NO OTHER WARRANTY APPLIES TO ANY PRODUCT SOLD BY SUPRA SEWING. THIS DISCLAIMER IS "CONSPICUOUS" WITHIN THE MEANING OF UCC § 2-316.
Some states do not allow the exclusion of certain implied warranties; in those jurisdictions, the above exclusions may not apply to Consumers (as defined in Section 3).
14. LIMITATION OF LIABILITY — INCLUDING PERSONAL INJURY
THIS LIMITATION APPLIES TO ALL CLAIMS, INCLUDING WITHOUT LIMITATION CLAIMS FOR PERSONAL INJURY, BODILY HARM, DEATH, EMOTIONAL DISTRESS, MEDICAL EXPENSES, LOST WAGES, AND PAIN AND SUFFERING ARISING FROM THE USE, MISUSE, OR OPERATION OF ANY PRODUCT SOLD BY SUPRA SEWING, TO THE MAXIMUM EXTENT PERMITTED BY LAW. Nothing in this Section is intended to limit liability for any matter that cannot lawfully be limited under applicable state or federal law (including, where applicable, claims for gross negligence, willful misconduct, or any non-waivable consumer-protection right of a Consumer as defined in Section 3).
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPRA SEWING ONLINE, LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, AFFILIATES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, INJURY, OR PROPERTY DAMAGE — ARISING OUT OF OR RELATING TO THE SERVICE OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO ANY CUSTOMER FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THAT CUSTOMER TO SUPRA SEWING FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD $100), WHICHEVER IS GREATER.
The parties acknowledge that these limitations are a fundamental element of the bargain and that the prices charged reflect their allocation of risk. Some states do not permit certain limitations, in which case the foregoing applies to the maximum extent legally permitted.
Severability — Consumer personal injury claims. The parties acknowledge that under UCC § 2-719(3), "limitation of consequential damages for injury to the person in the case of consumer goods is prima facie unconscionable." Accordingly, the per-claim cap stated above is intended to apply to the maximum extent permitted by law, and where any portion of this Section 14 is held unenforceable as to personal-injury claims by a Consumer (as defined in Section 3), the remainder of Section 14 — including the exclusion of indirect, incidental, special, consequential, exemplary, and punitive damages; the aggregate cap as applied to Commercial Customers; and all other terms — shall remain in full force and effect, severable from any unenforceable portion, to the maximum extent permitted by law.
15. Indemnification
You agree to defend, indemnify, and hold harmless Supra Sewing Online, LLC and its officers, members, employees, and agents from and against any third-party claim, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of any product or the Service; (b) your breach of these Terms; (c) your violation of applicable law; (d) your infringement of a third party's rights; (e) any personal injury or property damage caused by your operation of a product; (f) any unauthorized modification, repair, or alteration of a product.
16. Intellectual Property
All content on the Site is owned by Supra Sewing or its licensors and is protected by U.S. and international intellectual property laws. You are granted a limited, revocable license to view and use the Site for personal, non-commercial purposes. Manufacturer brand names, logos, and product images are trademarks of their respective owners and are displayed under applicable authorized dealer agreements or fair-use principles.
DMCA Notices. Send copyright notices to contact@suprasewing.com with the information required under 17 U.S.C. § 512(c)(3).
17. Governing Law, Dispute Resolution, and Arbitration
Governing Law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Federal law and the Federal Arbitration Act (9 U.S.C. §§ 1–16) govern the arbitration provision below.
Informal Resolution. Before filing any claim, you agree to contact us at contact@suprasewing.com and allow us thirty (30) days to resolve the dispute in good faith.
Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (for Consumers) or Commercial Arbitration Rules (for Commercial Customers), in Broward County, Florida, or via remote proceeding where the AAA permits. Judgment on the award may be entered in any court of competent jurisdiction.
Class-Action Waiver. YOU AND SUPRA SEWING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S CLAIMS.
Opt-Out. You may opt out of this arbitration provision by sending a written notice to contact@suprasewing.com within thirty (30) days of first accepting these Terms, including your name, email, and a clear statement that you wish to opt out of arbitration.
Exceptions. Either party may (a) bring an individual action in small-claims court, (b) seek injunctive or equitable relief in court for intellectual property infringement, or (c) pursue claims that cannot lawfully be arbitrated.
California Public Injunctive Relief (McGill carve-out). Notwithstanding the foregoing arbitration agreement and class-action waiver, where required by California law (see McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017)), a California Consumer retains the right to seek public injunctive relief in a court of competent jurisdiction. If a court of competent jurisdiction finds that this carve-out is unenforceable or that any portion of this Section 17 is unenforceable as applied to a particular claim by a California Consumer, the remainder of this Section 17 (including the arbitration agreement and class-action waiver) shall remain in full force and effect for all other claims and all other Customers, severable from any unenforceable portion, to the maximum extent permitted by law.
18. Force Majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, pandemics, epidemics, supply-chain disruption, carrier delays, labor strikes, utility failures, cyberattacks, government action, or shortages of materials or labor.
19. Termination
We may terminate or suspend your access to the Service at any time, without notice, for any reason, including breach of these Terms. Sections 10 through 15, 17, and 20 survive termination.
20. Electronic Communications and E-SIGN Consent
By using the Service, you consent under the federal E-SIGN Act (15 U.S.C. § 7001) and applicable state UETA laws to receive communications electronically, including emails, SMS (if you have opted in), notices posted on the Site, and electronic transaction records. You agree that electronic records and signatures satisfy any legal requirement that such communications be "in writing."
21. Changes to Terms
We may modify these Terms at any time by posting the updated version with a new "Last updated" date. Material changes will be announced on the Site. Continued use after posting constitutes acceptance.
22. Miscellaneous
Entire Agreement. These Terms, together with the Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and us regarding the Service.
Severability. If any provision is held unenforceable, the remainder shall remain in effect, and the unenforceable provision shall be modified to the minimum extent necessary to render it enforceable.
No Waiver. No waiver by us shall be deemed a further or continuing waiver of any right.
Assignment. You may not assign these Terms; we may assign them freely.
Relationship. No joint venture, partnership, employment, or agency relationship is created.
Headings. Headings are for convenience only and do not affect interpretation.
Notices. Notices to Supra Sewing must be sent to 7630 NW 25th St, Unit 4, Miami, FL 33122 and contact@suprasewing.com.
23. Spanish Translation Available (CA Civil Code § 1632 Notice)
A Spanish-language version of these Terms is available at https://suprasewing.com/es/policies/terms-of-service. The English version shall govern in the event of any conflict of interpretation, except as required by California Civil Code § 1632 for contracts negotiated primarily in Spanish with California residents, in which case the Spanish version shall be binding.
24. Contact
Supra Sewing Online, LLC 7630 NW 25th St, Unit 4, Miami, FL 33122 Email: contact@suprasewing.com Site: https://suprasewing.com