I love the sewing Machine .. But the shipping part was not good they left at my gate and did even tell me. I came home & it was left alone .. thanks goodness I came home I call to let the sewing machines people so it does happen to someone else!
Store owner replied: Hello Diana, Thank you so much for your 5-star review and for choosing Supra Sewing! We're thrilled to hear you love your Singer 20U-105C — it's a wonderful machine. We sincerely apologize for the delivery experience. This shipment requires a scheduled appointment and a signature upon delivery — neither of which happened in your case. This is not our standard, and frankly, it's the first time we've seen a carrier bypass the entire LTL residential delivery protocol this way. We have already escalated this with our freight broker and the carrier directly, as even they cannot fully explain why this occurred. We're relieved the machine arrived in perfect condition. Had anything been missing or damaged, this would have been treated as a stolen shipment since no signature was obtained. Rest assured, we are addressing this formally so it does not happen again. Thank you for taking the time to let us know — your feedback helps us hold our carriers accountable. We hope you enjoy your new machine for many years to come! Supra Sewing Team
